NotAtas Fashion e-Commerce

Refund policy


NotAtas only accept returns for items that are unworn, unwashed, unaltered, and with its tags intact within 30 days from delivery date. 
Returns are not applicable for sales items. 
We do not make exchange instead we will issue store credits for returns. The store credit can be used to offset your next purchase. 
Store credit can only be used once, not applicable for another return and exchange, or with any promotional discount. 
Any promotional discount and postage fees will not be refunded. 
You are responsible for postage costs of returned items. 
You need to send your parcel using a delivery method that allows tracking.

if you return an item that does not meet the requirements for returns set out above, we reserve the right to reject the return and any request for a refund. You are responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement from us has been sent.

If we accept your return, we will make any refunds due to you within 14 days from the day we receive the returned Product

To start a return request, please:

Fill in the completed return note and mail back to us. 
Download Form Here

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